We do not offer exchanges at this time. If you are not satisfied with your purchase you may return items within 60 days of original purchase. Shipping charges may apply. To qualify for a refund on your purchase, items must be returned in original, unused condition in original packaging, and a copy of the original receipt must be included. Items received after 60 days past the purchase date will not qualify for a refund. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable or Refundable items:
1. Gift cards
2. Free items with paid shipping as we paid for shipping the product out to you.
3. Downloadable software products
4. Some health and personal care items
Please do not send your purchase back to the manufacturer. Please contact [email protected] for assistance.
There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
We offer refunds if you did not receive the goods and delivery cannot be confirmed. We also offer a refund if the item is not as described. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] for assistance.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at [email protected] prior.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRICE DOES NOT INCLUDE DUTY AND TAX FEES FOR INTERNATIONAL ORDERS. Duty, VAAT and customs tariffs are set by the destination country. The amount, if any of applicable duty, VAT, tariffs and taxes will vary by country. Any additional duties and taxes assessed by customs are the responsibility of the customer.
ChirpChirp.co is not responsible for lost or stolen packages if confirmed delivery. You accept full responsibly for any loss or damage to these items.